Refunds & Returns
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for refund/store credit or EXCHANGE it for another style within 30 days of receiving your order.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all original tags attached.
- Merchandise purchased on sale can be exchanged hassle-free. We don't accept returns for items purchased on sale or discount.
- Customers may begin the return process by contacting us at email@example.com, stating reason for return.
To begin your return or exchange, please contact us at firstname.lastname@example.org stating reason for return.
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to address provided to you via email.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
- Please ensure that all returns are shipped with valid tracking.
* Please do not ship any returns without first contacting our customer service team at email@example.com.
- Refunds will be processed within approximately 3 to 7 business days after we receive your return.
- Import duties/taxes and customs fees are non-refundable.
- Cancellation requests must be received within 12 hours of purchase.
*In the event that an item is returned due to sizing, delivery, or a change of mind, a coupon or store credit will be issued equal to the value of the returned item.
We thank you for your support and understanding.
-Sarah Ashley Team